CXSpot 

The first customer experience consultancy firm in the GCC region
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Map out your customer journey

The first and essential step of your customer experience program is to put yourself on the customer's shoes and design a customer experience program. Get the right guidance. 
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Collect multi-channel customer feedback

Collecting feedback seems easy. Collecting the right & relavant feedback, at the right moment in multiple channels and crosssing it with your customers nd opertional data could be a challenge. CXSpot will introduce you to the world of omni-channel feedback collection.  
As a small company, we would have never imagined putting in place a customer experience program. Within a few months, we started seeing results in terms of customer retention and customer advocacy. CXSpot helped us design our customer journey and choose the right technology to monitor customer feedback

Nouzha Najari DFR Properties Management

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Analyze your results

How to make all this data your are collecting speak. Well, trust us, we know how to do it. No matter which industry you are operating within, or the number of customers that your organization collaborate with, we've got the right solution for you. 
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Design your action plan

There is nothing more frustrating that a customer giving their feedback and not feeling that they have been heard and the company is following up on it. A feedback is worthless unless your company closes the loop. 
We needed to implement a CX program in a very short amount of time. Due to how vital this project was for our organization, we needed to have a world-class guidance from experts in the field. CXSpot provided us with all the best practices and resources. They also adviced us on which technology to choose. 

Faiz Al Hadi Semar LLC

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